• Q: I use windows 98 and DirectX 9.0b. The driver installed properly (Refer to check list page). But VirtualCamera program said "Can't find camera". What's wrong?
  A: Auto install the driver on Windows 98 SE have some problem. It's a known bug on Windows 98 SE. You must install VirtualCamera driver manually. Please refer to Manually install driver on 98/ME.
• Q: What type movie does VirtualCamera support?
  A: VirtualCamera now supports wmv, asf, mpeg, and avi (if it uses DivX or XviD codec, you must install their codec.). If you have RealPlayer been installed, you can play *.rm or *.rmvb too.
• Q: When I play a movie, it turns to gray. Then finally, the picture comes to a still and I can't play any movie, neither can I change pictures. What's wrong?
  A: These are unregistered version's limitation. Please register it to remove them.

  We have removed some limitations in the new version. Now the demo version just shows logo and turns to gray.

• Q: After installation, when I go to launch the program it says there is a program error, and VCamera has generated problems and will be closed by Windows. What's wrong?
  A: Please refer to the check list page. If it cannot solve your problem, send us a email with the detailed information of your OS version, DirectX version, and VirtualCamera version.
• Q: VirtualCamera driver can't be installed properly. Can I install it manually?
  A: Yes. Follow the steps Manually install driver on 2000/XP or Manually install driver on 98/ME.
• Q: How can I register VirtualCamera?
  A: In purchase page, there are some links you can use to register VirutalCamera. You must paste your registration information on the order page to generate your register code automatically. The information includes machine ID, your registeration name and email address. You can get them like this:
  • 1, Run the VirtualCamera program. Click Menu Help|Register
  • 2, In Register dialog, fill your register information include Name and Email
  • 3, Leave the register code field blank
  • 4, Press "Copy to clipboard" button
  After that your registration information is on the clipboard. Right click on the registration information input box on order page and select Paste
  The information is like this:
  [BEGIN]MID:WPAQE-WXWGA-7RX7Q-RW6AV-5P77PUSER:MorningSoundEMAIL:vcam2oo3@yahoo.com[END]
  Please refer to the purchase page.
• Q: What's the VirtualCamera?
  A: VirtualCamera is a virtual software camera that can be installed on Windows 98, ME, 2000 and XP. No extra hardware is needed. It can use your former media, including pictures, video clips or flash movies, etc. as its sources, and let your application use it as a real camera.

• Q: Who need it?
  A: Now, most popular IM software such as MSN Messenger, Yahoo! Messenger, PalTalk, etc. support real time video chat. But if you have no camera, you will lose some interesting things. So you need the VirtualCamera. If you already have a web cam, you need it too. (see below).

• Q: I already have a real camera; can VirtualCamera do something for me?
  A: Sure. You can easily switch VirtualCamera's input to your real camera and easily switch it out. Sometimes when you want share some pictures with your net friends or sometimes when you want to play your movies, you can use VirtualCamera.

• Q: When I run VCamera.exe, it said "Can't find the camera ". What's wrong?
  A: Maybe you install the 0.64 demo version on Windows 98. It can't be installed on Windows 98. You must download the new version instead. If you use XP,  you have explicitly enabled the option that Windows XP only allows signed drivers to install. You have to disable that option prior to install VirtualCamera.

If you can't find your problem's anwser, please feel free to cantact us at vcam2oo3@yahoo.com. Or post your question on the forums.